ECS Complaints management solution allows organizations to centrally receive complaints, act on them and track them to closure. The Inbuilt workflow provides all stakeholders with requisite timely updates.
Key Highlights / Features
Can be configured for corporates and Government organizations alike
Provides role based access to functionality; highly configurable solution
Users can maintain their profile, upload photos related to complaints and track them using SMS and App notifications
Option to provide organizational updates and mass messages
Highly useful for local government bodies like ZP, Municipal Corporations, etc.
Uniform single interface for all users to interact
Workflow ensures lesser queries and timely updates
Robust reporting ensures no complaints go unnoticed
Increases engagement of end users in Government / Organizational initiatives