Products Overview

- Complaints Mgmt. & Redressal Forum

ECS Complaints management solution allows organizations to centrally receive complaints, act on them and track them to closure. The Inbuilt workflow provides all stakeholders with requisite timely updates.

Key Highlights / Features
  • Can be configured for corporates and Government organizations alike
  • Provides role based access to functionality; highly configurable solution
  • Users can maintain their profile, upload photos related to complaints and track them using SMS and App notifications
  • Option to provide organizational updates and mass messages
  • Highly useful for local government bodies like ZP, Municipal Corporations, etc.

  • Uniform single interface for all users to interact
  • Workflow ensures lesser queries and timely updates
  • Robust reporting ensures no complaints go unnoticed
  • Increases engagement of end users in Government / Organizational initiatives